FAQs

Who is Daon Trusted Identity Services?

Daon Trusted Identity Services (DTIS) provides operational support for the nation’s largest civilian clearinghouse for federally regulated biometric and biographic background check processing. Created in 2002 to provide cost-effective and expedient background checking services, DTIS has facilitated the government mandated biometric background checks for commercial use airports and air carriers. We offer secure and convenient electronic fingerprinting services for several state agencies in Florida and national programs throughout the United States. Please visit us at http://daontis.com to learn more.

Do I require fingerprinting?

Certain entities by law are required to have fingerprint based background check. To determine if you are required, please check with your employer or potential employer.

What is a background check?

The term “background check” is often used interchangeably with “criminal history check” or “criminal history record check”. Level 1 and Level 2 Background Checks are terms used in Florida Statutes to convey the method of the criminal history record check and the extent of the data searched. In the state of Florida a Level 2 background check generally refers to a state and national fingerprint based check and consideration of disqualifying offenses.

Which entities submit electronic requests for criminal background history checks?

There are several agencies submitting electronically, including all 67 school districts, the Department of Business and Professional Regulations (DBPR), the Department of Children and Families (DCF), the Department of Agriculture and Consumer Services (DOACS), local counties and some private companies. Currently, the following agencies are supported:

Florida Department of Children and Families (DCF)
Florida Agency for Healthcare Administration (AHCA)
Florida Department of Business and Professionals (DBPR)
Florida Department of Education (DOE)

If your agency is not listed, please contact us at 703-984-4034.

How much does the background check cost?

Pricing is based on the agency that requires the background check. Please contact us at cscenter@daontis.com for more information.

How do I pay for the background check?

Payments are made during the pre-registration process which is done on-line.We accept credit cards and debit cards.

What is your refund policy?

  • Refunds will not be granted if an applicant has already been fingerprinted.
  • Refunds will only be granted if they are requested within 30 days of making a fingerprinting appointment.
  • Refunds will be charged a $10.00 processing fee.
  • It is the applicant's responsibility to verify that the registration information is correct prior to being fingerprinted.
  • Rejections due to improper registration will require re-registration, re-payment (applicant's expense) and re-fingerprinting. Improper registration includes:
    • Entering demographic data incorrectly.
    • Registering under the wrong agency.
  • Full refunds will be granted if an error was made by a DTIS customer service representative while registering an applicant through the call center.
  • Refund requests must be made by emailing refunds@dtis.com or call our customer support team at 1-800-470-2778 Monday-Friday 8am-5pm ET.

What is the process for completing a background check?

The process of completing a background check has been streamlined to be as easy as possible. After completing the forms, making your payment, and scheduling an appointment on this site, you simply go to the selected The UPS Store with the pre-registration receipt this site provided and have your fingerprints scanned. In addition to the receipt provided to you on this site, please bring a form of picture ID, such as a driver’s license, passport, or military ID.


When you arrive at The UPS Store for your appointment, the Trusted Enrollment Agent will use information from your receipt to retrieve your pre-enrollment information and will then verify the data against your ID. Next, you will be guided through the process of scanning your fingerprints and your record will be electronically submitted to Florida Department of Law Enforcement (FDLE) and the FBI for the background check.


After fingerprinting, you will be provided with a unique Transaction Control Number (TCN). You may use this TCN to track the status of your background check at the Florida Department of Law Enforcement (FDLE).

Where can I have my fingerprints scanned?

In order to make the process of completing a background check as convenient, consistent, and professional as possible, we work jointly with The UPS Store to offer locations throughout the state. One of the steps for completing the background check is to schedule an appointment to visit The UPS Store. During this step, you can decide which store is most convenient for you, as well as what time works best for you. Please note that not all The UPS Store locations offer this service, and you will be provided options when you pre-register.

What forms of ID should I bring?

It is important to bring proof of identity. Current, valid, and unexpired driver’s license or state/federal government issued identity card meeting the same standards as the driver’s license.

Is my personal identity information at risk of being stolen?

No. No information is kept at The UPS Store.

All scans are immediately sent. Nothing is stored on the computers at the store. Criminal History information is sent directly from FDLE to the State Agency. Nothing is communicated back to The UPS Store – it is simply the collection point in the process.


The information you entered during the pre-enrollment process online is stored at our DTIS national operations center outside of Washington DC which is FISMA compliant and FBI audited. When you enter The UPS Store and we scan your appointment slip, your record is uploaded to the Live Scan system so we can capture your electronic fingerprints, tie them to your biographical data you entered online, and send the entire package off for processing. Nothing is stored on the computers at the store.

How long does it take to get back my report?

Typically state and national criminal history record checks are completed within two to three working days of receiving the electronic submission. Your employer will contact you once the results have been submitted to the agency.

Where do I go to check on the progress of my report?

You will need to login to check your status.

What are the links to the agencies and their FAQs?

Florida Department of Children and Families (DCF):
http://www.dcf.state.fl.us/admin/backgroundscreening/faqs.shtml


Florida Agency for Healthcare Administration (AHCA):
http://ahca.myflorida.com/MCHQ/Central_Services/Background_Screening/


Florida Department of Business and Professionals (DBPR) – choose division on the left and then click on FAQ for that division:
http://www.myfloridalicense.com/dbpr/os/os-info.html


Florida Department of Education (DOE):
http://www.fldoe.org/edcert/step4.asp

What if I only speak Spanish?

Please call Customer Service at (703) 797-2562.